(btw, I now use NordVPN and have no problem with connections) (02:15:49 PM) Francis : Shopping sites are blocking VPN connections or any sites that requires money.The journalists on the editorial team at Forbes Advisor Australia base their research and opinions on objective, independent information-gathering. When I contacted tech support through Chat, this is what I was told. As soon as I started using the service I got two sites errors that were blocking my VPN connection to Amazon and to Home Depot. Now, back to what prompted my cancelation I bought the three year subscription since it offered the best monthly price. If you try CyberGhost, be sure and do a fresh backup first. I finally had to do a complete reinstall of my system. I was especially concerned because of the the parent company's past history of installing spyware (a google search will fill you in on that bit of disturbing past). When I tried to log back in, it said I didn't have an account. I logged in and clicked to uninstall then it logged me out but left CyberGhost installed. After checking the CyberGhost website, it said I can only uninstall the app after logging into my account. In this case, it reported that I did not have permisision to remove CyberGhost even though I was in Administrative mode. I then tried AppCleaner, which has never failed to remove all traces of an application. After canceling, I tried to uninstall it from my Mac but was blocked. After my interaction with tech support (see below), it was apparent that this service was not going to work for me. I want to mention the last issue with this company first because it is so serious. They simply resent the exact same email above. Have a wonderful day!" So I wrote back to them with my reference number confirming I wanted a refund. Allow us to thank you in advance for your kind cooperation and are looking forward to your reply. If this is the case, we will kindly ask you to forward us the invoice reference number, so our payment partner can check the money back eligibility and complete the refund process. Should you do not have the necessary time for a short collaboration on fixing your case, we can still proceed the refund process. Based on your kind cooperation, we will make sure to compensate your efforts with some extra time and make sure that you'll have the best customer experience with us. Moving further, we'd like to know if you have tried any kind of troubleshooting so we can match your skills and make sure that we can keep it simple by providing the right alternative solution. Should you receive any specific error messages or anything that can describe the issue, please feel free to attach some screenshots as well (that will be a huge help). By simply replying with a description of your situation, will allow our technicians to better investigate the source of your difficulty and assist you accordingly. However, we'll much appreciate the opportunity of assisting you with a resolution of the matter you might have experienced. We'd like to confirm that we have acknowledged your refund request. When I tried to request a refund they sent me a series of generic emails saying: "Hello Ghostie, Thank you for your email. Their 45 day money back guarantee is a scam.
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